Konseptualisasi Pengembangan SDM Perumda Tirta Anai Berbasis Karakter: Menjembatani Temuan Audit BPKP

Abstract

The Regional Public Water Supply Company (Perumda) Tirta Anai of Padang Pariaman Regency plays a strategic role in fulfilling the community’s basic need for drinking water while ensuring organizational sustainability and accountability in public service delivery. Human resources (HR) with adequate competencies and strong professional character constitute a fundamental factor in establishing effective organizational governance and achieving sustainable performance. This study aims to formulate a character-based human resource development framework by utilizing performance evaluation results and findings from the Financial and Development Supervisory Agency (Badan Pengawasan Keuangan dan Pembangunan/BPKP) for the 2022–2025 period as a basis for identifying organizational gaps and strengthening Good Corporate Governance (GCG). This study employed a qualitative approach with a case study design combined with conceptual analysis. Data were collected through observation, in-depth interviews, and document analysis involving ten informants purposively selected from managerial and operational levels, comprising managers, supervisors, and staff. The findings indicate that organizational performance fluctuated during the 2022–2025 period. Operational performance emerged as the strongest aspect, while financial performance improved in 2025. In contrast, service performance remained relatively stagnant, and HR performance declined in 2025. The BPKP evaluation identified weaknesses in administrative procedures, licensing, internal control, documentation, and employee discipline. The establishment of 63 Standard Operating Procedures (SOP’s), the formation of a Water Extraction Permit (SIPA) processing team, and the strengthening of the Internal Supervisory Unit (SPI) represent significant organizational improvement initiatives. The study concludes that integrating HR competency and character development—particularly integrity, discipline, responsibility, compliance, accuracy, and coordination skills—with SOP implementation.